Balie was extraordinarily helpful in migrating our database to a different server, and went above and beyond to fill in gaps in the clients’ understanding and made this work when we were not sure it could be done in the moment.
– Morgan Farnsworth – CMES, Inc. on Balie Johnson
As always, HCSS support excels by every metric of which I am aware. It’s one of the primary reasons why I have stayed with HCSS products throughout over twenty years, and with multiple companies. This experience was no exception; my issue was handled promptly, and with the utmost professionalism.
– Casey McConnell – Roy Anderson Corp. on Louis Antenor
I called in and asked for a tier 2 support for True up into HeavyJob as it relates to heavybid cost code set up. Chris was quick to point out he could help, he got my initial question answered and we got of the phone. Chris then found something else and called me back about 15 minutes later. No kidding, it was the best 11 minute phone call I have ever had, he showed me a couple of new things such as alternate cost code and how to export from query for the material sub report… blew my mind! Great job following up, give this guy a candy bar or something!
– Casey Dillon – Atlas Excavating, Inc. on Chris Adrian
“I have know this for years, but when your IT dept comments that HCSS has the best support of any software, you know that it is true. That is what makes HCSS stand out in the software world.”
– Douglas Sheally, of The Mosser Group, on Michael Klosterboer
“HCSS support has extensive problem solving skills to get you back working quickly and there staff is highly professional.”
– Benjamin Sayre, of CJ Mahan, on Fred Mtegha